Shipping, Returns & Cancellation Policy

Shipping, Returns & Cancellation Policy

At Newborn Universe, your satisfaction is our priority. Please read our policy carefully before placing an order.

1. Shipping Policy

  • Processing Time: Orders are processed within 1–2 business days after payment confirmation.

  • Delivery Time: Standard delivery takes 3–5 business days across India. Remote locations may take a little longer.

  • Shipping Charges:

    • Free shipping on orders above ₹999.

    • A standard fee applies for orders below ₹999 (visible at checkout).

  • Order Tracking: Once your order is shipped, you will receive a tracking link via email/WhatsApp.

  • Delays: While we aim for timely delivery, delays may occur due to courier partner issues, weather, or other factors beyond our control.

2. Return & Exchange Policy

We want you to love your purchase. If you are not satisfied, you can request a return or exchange.

  • Eligibility:

    • Items must be unused, unwashed, and in original packaging.

    • Return/exchange requests must be made within 14 days of delivery.

  • Non-returnable items: Due to hygiene reasons, baby essentials like undergarments, socks, and customized products cannot be returned.

  • Process:

    1. Email us at newbornuniverse5@gmail.com or WhatsApp us at 88257 88815 with your order details.

    2. Our team will confirm eligibility and guide you with the return pickup or shipping address.

    3. Once received and inspected, your refund or replacement will be processed.

  • Refund Timeline: Refunds are initiated within 7–10 business days to your original payment method after approval.

3. Cancellation Policy

  • Before Dispatch: Orders can be cancelled within 12 hours of placing them by contacting us at newbornuniverse5@gmail.com or 88257 88815.

  • After Dispatch: Once the order is shipped, it cannot be cancelled. You may, however, apply for a return after delivery (as per return policy).

4. Damaged or Wrong Products

If you receive a damaged, defective, or wrong product, please inform us within 48 hours of delivery with images. We will arrange a replacement or full refund at no extra cost.

5. Contact Us

For any shipping, return, or cancellation queries:

📧 newbornuniverse5@gmail.com
📞 88257 88815 (Mon–Fri, 10 AM–6 PM IST)